Privacy Policy
Privacy Policy
About our privacy policy
Clinita Benelux cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information that we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Clinita Benelux. The effective date for the validity of these conditions is 28/03/2025, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data.
Webshop software
Shopify
Our webshop is developed with software from Shopify. Personal data that you provide to us for the purpose of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group in order to further improve the service. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.
Web hosting
Combell
We purchase web hosting and e-mail services from Combell. Combell processes personal data on our behalf and does not use your data for its own purposes. Combell may collect metadata about the use of the services; however, these are not personal data. Combell has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Combell is obliged to maintain confidentiality on the basis of the agreement.
Email and mailing lists
Klaviyo
Our website uses Klaviyo, a third party that handles the email traffic from our website and the sending of any newsletters. All confirmation emails and newsletters that you receive via our website are sent via servers of Klaviyo. Klaviyo will never use your name and email address for its own purposes. At the bottom of every newsletter that is sent via Klaviyo you will see the 'unsubscribe' link. If you click on this, you will no longer receive newsletters from our website. Your personal data is stored securely by Klaviyo. Klaviyo uses cookies and internet technologies that provide insight into the opening and reading of emails. Klaviyo reserves the right to use data in anonymized form to further improve their services.
Gmail
We use the services of Gmail (Google Workspace) for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our mailbox and we treat all our email traffic confidentially.
Payment processors
Mollie
We use the Mollie platform to process payments in our webshop. Mollie processes your name, address and place of residence details and your payment details such as bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use anonymized data to further improve their services. Mollie does not store your data for longer than is permitted by law.
Send
Sendcloud
If you place an order with us, it is our job to have your package delivered to you. We use Sendcloud to carry out deliveries. For this purpose, we share your name, address and residence details with these parties. This data is used exclusively for the purpose of executing the agreement. If Sendcloud uses subcontractors, they will also make your data available to these parties, under the same conditions.
Invoicing and accounting
We use your data exclusively for administrative purposes and for invoicing in accordance with legal obligations. We share your data exclusively with an accounting firm of our choice. This is only done on the basis of a confidentiality agreement.
Purpose of data processing
We use your data exclusively for the purpose of our services. This includes communication, administrative handling, sending products and meeting legal obligations.
Cookies & Analytics
We use Google Analytics exclusively to gain insight into the use of our website and to improve our services. Google Analytics places cookies, but we have not given Google permission to use analytics information for other Google services.
Retention periods
We do not store your personal data for longer than is strictly necessary or as long as is legally required. We delete customer profiles that have not been active for 2 years, unless legal obligations oblige us to longer retention periods (for example invoices).
Your rights
You have the right to access, correct, limit or delete your personal data. In addition, you have the right to object to the processing of your personal data and you have the right to portability. For this you can contact our contact person privacy matters.
Contact details
Clinita Benelux
Hasseltsebaan 48
3940 Hechtel
Belgium
T: +32 (0)488 28 81 27
E: info@clinita.shop